HVAC business development
Could your team explain air quality without sounding like salespeople?
Train better conversations about homeowner concerns, appropriate options and indoor air quality needs.
What is the homeowner actually concerned about?
Start with the concern before discussing equipment or products.
Indoor Air Quality Specialist Program
A homeowner asking about dust, odors or uncomfortable air needs a clear conversation about what they are experiencing. Those concerns are a starting point for investigation, rather than a reason to recommend the same product to every household.
What questions is your team asking?
When does the concern occur? Which rooms are affected? What has the homeowner already tried? Discuss with Joe where your team needs help listening, explaining findings and connecting appropriate options to the customer’s concerns.
Ask Joe who the Indoor Air Quality Specialist Program is designed for, what it covers and how it fits your team. Bring a recent customer question to make the discussion specific.
